Tech Support Specialist

vor Gesendet 2 Stunden E-Mail Job
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Job Detail

  • Job-ID 331108

Job-Beschreibung

Business DivisionsGroup FunctionsYour roleDo you have a knack for technology? Are you interested in working in the IT division of a bank? Do you like investigating stuff, making it work and helping our business colleagues do their job more efficiently? Join our IT L2 application support team and:

  • support business applications along the business process and across several technical domains
  • analyze incident impact, identify probable cause and define workarounds
  • execute application verifications and data correction runs
  • drive problem management and continual improvement of business applications and processes
  • ensure coordination and communication by upholding high incident and problem management standards for a timely issue resolution
  • uphold a knowledge database and contribute your subject matter expertise of supported IT products and services to stakeholders
  • implement improvements and automations on application monitoring, statistics and telemetry

Function CategoryInformation Technology (IT)Contact DetailsUBS Business Solutions SA
UBS RecruitingYour teamYou’ll be working in an application support team in Zurich. The team is responsible for L2 application support of a number of Client Reporting centric Wealth Management applications and ensures application availability as well as data quality. With insights into application design, functionality and the underlying technology stack and databases, we solve issues along agreed service levels and continuously drive product improvements on operational aspects. The team frequently optimizes and automates its working environment with a broad set of IT tools to increase service quality and efficiency.We offer:

  • an interesting work environment with every-day learning opportunities in banking and IT
  • opportunity to quickly grow into a subject matter expert role on specific banking applications
  • chance to become part of the UBS IT community involving business, operations and development

Your expertise

  • a supportive and investigative mindset paired with strong analytical, deductive, puzzle solving skills
  • a background which combines technical skills (preferably IBM/DB2 SQL or Unix/Oracle) and a understanding of the financial industry
  • the ability to use analytical tools and implement automations
  • experience in the Request, Incident and Problem Management processes (ITIL) and ticketing tools such as GSNOW or Jira
  • a convincing communication style in German and English
  • reliable and eager to take on responsibility and ownership for supported applications and willing to drive issues to resolution
  • proactive, self-organized and self-driven in your style of working with a strong urge to learn something new every day
  • capable of understanding clients and user needs and successful translation into good application support services.

Your Career ComebackWe are open to applications from career returners. Find out more about our program on .

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