You will be part of a small team of 5 dynamic engineers dedicated to level 3 support for all user devices (laptops, desktops, tablets, mobile phones, scanners, printers, workplace, meeting room equipment, etc.) at a Swiss multinational in Vevey. You will be fully integrated into the technical team and, in addition to your technical activities, you will also be responsible for the operational coordination of the team. Every IT device in Switzerland is the technical responsibility of this team, to ensure that it integrates seamlessly into the customer’s environment and delivers an optimal user experience. The technical scope covers hardware, firmware/BIOS, drivers, operating system, administration and monitoring platforms.

• You will actively participate in all level 3 technical support activities
• You will coordinate, evaluate, and develop the skills of a small operational team
• You will work as part of a team at the customer’s site
• You may be required to travel to a customer site in Switzerland (10%)

What you do is who we are.Skill CheckAre we a good match?Your skills

• CFC in Information Technology with several years of experience
• Engineering-level expertise in the Microsoft operating system, SCCM, and Microsoft back-end solutions (build process, onboarding, etc.) as well as other key environments such as iOS, MacOS, Android, ….
• Strong analytical skills, effective problem-solving methodology, and genuine service-oriented mindset
• Ability and willingness to develop in the operational coordination of the team in addition to technical activities
• French and English, spoken and written mandatory

What makes you stand out

• Ability to manage/coordinate a troubleshooting task force and work under pressure
• Ability to organize effectively
• Ability to take the lead and ownership of issues and provide appropriate follow-up automatically
• Manage and coordinate projects and technical implementations
• Skills and experience in communicating and collaborating with various stakeholders (customer, external suppliers, other IT teams, global teams)

Is it a match? Apply today.Direct applicationUpload your CV and leave your personal details. That’s all we need from you for now.Make a differenceWe are taking responsibility for ensuring a sustainable future: We consistently make decisions and act in accordance with the principle of fairness.Your skills

• CFC in Information Technology with several years of experience
• Engineering-level expertise in the Microsoft operating system, SCCM, and Microsoft back-end solutions (build process, onboarding, etc.) as well as other key environments such as iOS, MacOS, Android, ….
• Strong analytical skills, effective problem-solving methodology, and genuine service-oriented mindset
• Ability and willingness to develop in the operational coordination of the team in addition to technical activities
• French and English, spoken and written mandatory

What makes you stand out

• Ability to manage/coordinate a troubleshooting task force and work under pressure
• Ability to organize effectively
• Ability to take the lead and ownership of issues and provide appropriate follow-up automatically
• Manage and coordinate projects and technical implementations
• Skills and experience in communicating and collaborating with various stakeholders (customer, external suppliers, other IT teams, global teams)

Become a part of SwisscomHelp shape the future in our modern, flexible working environment. And open up a world of opportunity for yourself.Fair payWe provide a fair salary that is in line with the market. Our transparent salary system is based on the achievement of common, uniform goals.Design your working dayHere you will find the right working model to suit you – whether you’re a morning or night person, or whether you want to work full time or part time. You can also buy extra holidays from us.Join the pioneersWe use agile organisational structures to identify potentials for innovation and development. This makes us one of the early adopters of future-oriented technologies and methods.Maximise your potentialWe provide plenty of opportunities for you to continuously develop and stretch yourself. You are in the driver’s seat and can shape your own future.Fair payWe provide a fair salary that is in line with the market. Our transparent salary system is based on the achievement of common, uniform goals.Design your working dayHere you will find the right working model to suit you – whether you’re a morning or night person, or whether you want to work full time or part time. You can also buy extra holidays from us.Join the pioneersWe use agile organisational structures to identify potentials for innovation and development. This makes us one of the early adopters of future-oriented technologies and methods.Maximise your potentialWe provide plenty of opportunities for you to continuously develop and stretch yourself. You are in the driver’s seat and can shape your own future.Make a differenceWe are taking responsibility for ensuring a sustainable future: We consistently make decisions and act in accordance with the principle of fairness.getIT InsightsWhat is important to us and how we make a difference: From information about technical expertise to personal development stories – we guarantee you will gain a genuine insight into the working lives of Swisscom employees.Your homebaseSwisscom (Switzerland) LtdOffice impressionsAny questions?Rouven
Talent Acquisition Manager
+41 58 223 29 24
Job number: 62218you’ll find answers to the most important and frequently asked questions.First of all, we will fill this position without personnel service providers.