Head of Commercial Excellence Operations

Job Detail

Job ID 494082

Job Description

The Straumann Group is a globally leading provider in the field of aesthetic dentistry. We combine experience, scientific evidence, and innovation with passion and are committed to uncompromising quality to offer dental professionals and patients worldwide the best possible solutions. As a pioneer and market leader in dental implantology, we have consistently expanded our product portfolio in recent years. Today, we are active in all areas of aesthetic dentistry, ranging from tooth preservation, regeneration, restoration, orthodontics with transparent aligner trays to tooth loss.This key role in Straumann will create, manage, govern and optimize aligned CommEx Operational processes (e.g. account segmentation, territory design, incentive design processes, insights and recommendations, and other project management) for Straumann Group Commercial Excellence at a global level.Key Responsibilities

Support and drive the annual account segmentation process for thousands of sales team members across dozens of country teams.
Define and provide territory design guidance and define and execute review processes for annual territory design planning and mid-year design change analyses and execution.
Define incentive compensation design best practices in collaboration with business unit and region leadership while also defining and executing processes and support for regions and countries with incentive comp design and review along with risk assessment.
Support consolidation of Sales and Service execution and impact analytics insights and recommendations for senior management business review processes to help maximize the Commercial Excellence impact across all of Straumann Group globally.
Support, define and execution ad-hoc special projects to drive innovative approaches to drive Commercial Excellence (including leveraging AI capabilities to transform sales and service.

RequirementsEducation

Bachelor’s degree in technical field or business
MBA preferred
At least one foundational technical certification in leading cloud-based CRM system (preferably Salesforce ADM201 Administrator Certification) preferred
Certified as Scrum Master or as Scrum Product Owner preferred

Experience

Proven track record of driving high user engagement (

80% daily engagement) in a global multi-business unit field force with over 1,000 sales reps * At least ten years commercial experience in a multi-country, multi-language, multi-currency region

At least five years medical device commercial experience
Experience as a sales rep, sales manager in health care and/ or technical industry
Deep experience in real world execution and change management in CRM and commercial analytics tools
Experience/ certification with customer service tools is a plus
Strong English language mandatory. Two or more European languages and/ or Mandarin highly desirable

Personal Attributes

Strong analytical skills, result orientation
Self-starter with high focus on results and outcomes
Comfortable with ambiguity
Entrepreneurial mindset focused on finding novel solutions to complex problems
Highly collaborative, able to manage demands from different people with differing perspectives
Strong leader and change driver who can create an environment of high engagement and buy-in across countries and functions
Strong combination of IQ and EQ a must
High empathy combined with high outcomes focus are needed to succeed in this role
“Hacker” approach to solving new problems in new ways leveraging a “fail fast and evolve” agile approach

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.