Job Detail
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Job ID 624761
Job Description
Experis is the global leader in professional resourcing and project-based workforce solutions. For our client a global pharmaceutical based in Neuchatel we are looking for a Medical Information ManagerAs subject matter expert on the therapeutic areas and medical information best practices, the GMI Medical Information Lead is responsible for management of complex inquiries for EMEA across Takeda’s global product portfolio
- Management of medical information content in alignment with the product life-cycle and regulatory milestones and leveraging the global medical information content strategy cross-regionally
- Support and training of business units and vendors on GMI processes and EMEA best practices
ACCOUNTABILITIES
- Ensure appropriate, quality and timely responses to requests for medical information in EMEA for therapeutic areas of responsibility
- Develop or adapt available medical information content to be used globally
- Support novel channels for dissemination of medical information
- Support new digital technologies and systems in accordance with GMI digital strategy
- Manage medical information providers
- Develop and implement medical information support materials in coordination with Global Medical Teams and Medical Communications, as well as Local Medical Information teams, where appropriate
- Ensure reporting of potential adverse events and product quality complains to appropriate teams
DIMENSIONS AND ASPECTS
Technical/Functional (Line) Expertise
- Ensure appropriate, quality and timely responses to Medical Information requests
- Internally or in collaboration with Medical Communications and Global Medical Teams, develop and ensure communication of timely, accurate responses to unique and escalated inquires
- Coordinate with Local Medical Information and Global Medical Teams to define and develop medical information materials (e.g. Standard Response Letters, Frequently Asked Questions)
- Monitor performance against medical information key performance indicators
- Support Medical Information monitoring and reporting
- Manage medical information providers
- Collaborate with the Medical Information Operations Lead to monitor the KPIs and define continuous education strategy
- Support contracting and compliant delivery of vendor services, including call center setup and implementation, ongoing training and reporting
- Implement novel channels for dissemination of medical information
- Support implementation of novel MedInfo channels and leveraging new technologies and systems
Leadership
- Focus on accountability and ownership – constantly challenging oneself to take responsibility for continuous performance improvement and operational excellence
Decision-making and Autonomy
- Ability to seek diverse input from multiple constituents and stakeholders to drive innovative solutions
- Ability to incorporate feedback and ensure decisions are made swiftly to yield flawless execution
Interaction
- Position is accountable to Medical Information Group Lead, EMEA
- Internal: Local Medical Information Teams, Global Medical Teams, International Medical Affairs, Publications and Medical Communications, Medical Systems, Regulatory, Compliance, Legal, Pharmacovigilance/Safety, Technical Operations
- External: Strategic vendor partners
Innovation
- Ability to create innovative solutions to complex problems
Complexity
- Management of approved budget
- Management of medical information vendor(s)
- Definition and development of global and local Medical Information materials in alignment with Local Medical Information and Global Medical Teams and regional requirements
- Good written and verbal communication abilities, including scientific writing
- Strong attention to detail
- Strong scientific acumen
- Good business acumen including budget and resource planning and management
- Unquestionable ethics
EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS
- A medical or scientific degree is required
- 5 years of related work experience
- 4 years of experience in the biopharmaceutical industry, preferably within a matrix structure is required
- 2 years of experience within medical affairs, clinical research or PV/safety roles (e.g. Medical Information, Medical Communications, Pharmacovigilance/Safety)
- Experience leading teams is preferred
- Experience managing vendors and complex projects is required
- Good knowledge of medical information best practices, legal and regulatory requirements, Codes of Practice, Standard Operating Practices and guidelines
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