Customer Service Supervisor

Job Detail

Job-ID 334330

Job-Beschreibung

Beckman Coulter Life Sciences’ mission is to empower those seeking answers tolife’s most important scientific and healthcare questions. With a legacy spanning 80+years, we have long been a trusted partner to our customers, who are working totransform science and healthcare with the next groundbreaking discovery. As part ofour team of more than 2,900 associates across 130 countries, you’ll help drive our visionof accelerating answers—and our commitment to excellence.Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.We are currently seeking a Customer Service SupervisorIn this role, you will be responsible for:

Maintaining a customer service territory ensuring sales are fully supported in order management via inbox, phone, and electronic submissions. Monitoring and mitigating invoice disputes to resolution
Building and maintaining a positive working environment that attracts and retains high quality staff, promoting a sense of customer service excellence, teamwork, motivation, recognition, and continuous improvement.
Nurturing relationships and maintaining open lines of communication with internal and external department team members and senior leaders.
Supporting and advocating company and departmental policies, processes, business goals and initiatives and proactively adapting and embracing change to serve as a role model for team members.
Providing proactive coaching to CSR as needed on specific performance standards, policy, procedure compliance, accuracy, and process knowledge for continuous improvement.
Maintaining familiarization with training job aids and reference materials to identify the need for updates and enhancements as applicable and to ensure accuracy and consistency.
Analyzing weekly reports, productivity and efficiency of the team on an ongoing basis to ensure business goals and key performance targets are met to achieve maximum operational performance. This requires identifying workgroup overloads and other issues impacting performance and taking appropriate action as needed.

The essential requirements for the job include:

3+ experience of Customer Service experience
Previous experience within a leadership role
Knowledge of BEC LS products as well as the systems and tools used to process and managed orders.
Knowledge of Transport/logistic processes related to revenue recognition
Good IT skills and experience with Oracle or similar ERP system

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.For more information, visit .At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.