Job Detail
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Job ID 537353
Job Description
Company DescriptionAt SGS, we are the world’s leading testing, inspection, and certification company, setting the global benchmark for sustainability, quality, and integrity. With a network of 2,650 offices and laboratories and a dedicated team of 97.000 employees, we work together to create a better, safer, and more interconnected world.Job DescriptionAre you passionate about delivering top-tier IT support and ensuring seamless technology experiences for users at all levels? At SGS, the world’s leading testing, inspection, and certification company, we’re looking for a Service Desk Specialist to join our dynamic IT team in Zug, Switzerland.This is a fantastic opportunity to work in a fast-paced, international environment where your technical expertise and customer-first mindset will make a real impact-especially supporting VIP and C-Level users. As a Service Desk Specialist at SGS you will:
- Ensure availability of the Service Desk Hotline (8am-6pm)
- Provide premium support to end users, including VIPs and ExCo members
- Deliver occasional on-site support at CH Laboratories
- Install and configure desktops, laptops, mobile devices, printers, and software
- Manage and support Teams Rooms and meeting room technologies
- Troubleshoot hardware, software, and network issues
- Support user account management in Active Directory and Azure AD
- Maintain documentation and contribute to continuous improvement initiatives
QualificationsEssential:
- Strong knowledge of Windows 10/11, Microsoft 365, Exchange Online
- Experience with Active Directory, Azure AD, and Windows Server 2016+
- Familiarity with Cisco switches, wired/wireless networking, and patching
- Experience supporting mobile devices and multifunction printers
- Understanding of ITIL-based service management and Microsoft security frameworks
- Ability to deliver training and support to end users with a customer-focused approach
- Proficiency in English and German (French is a plus)
- 2-3 years› experience in IT support or service desk roles
Desirable:
- Swiss CFC (Certificat Fédéral de Capacité) or equivalent
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- ITIL v4 Foundation Certification
Additional InformationWhy SGS?
- Opportunity to work with a global leader in inspection, verification, testing, and certification.
- Collaborative and inclusive work environment.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
Join Us: At SGS, we are dedicated to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfil your potential..