Service Desk Specialist

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Job Detail

  • Job ID 537353

Job Description

Company DescriptionAt SGS, we are the world’s leading testing, inspection, and certification company, setting the global benchmark for sustainability, quality, and integrity. With a network of 2,650 offices and laboratories and a dedicated team of 97.000 employees, we work together to create a better, safer, and more interconnected world.Job DescriptionAre you passionate about delivering top-tier IT support and ensuring seamless technology experiences for users at all levels? At SGS, the world’s leading testing, inspection, and certification company, we’re looking for a Service Desk Specialist to join our dynamic IT team in Zug, Switzerland.This is a fantastic opportunity to work in a fast-paced, international environment where your technical expertise and customer-first mindset will make a real impact-especially supporting VIP and C-Level users. As a Service Desk Specialist at SGS you will:

  • Ensure availability of the Service Desk Hotline (8am-6pm)
  • Provide premium support to end users, including VIPs and ExCo members
  • Deliver occasional on-site support at CH Laboratories
  • Install and configure desktops, laptops, mobile devices, printers, and software
  • Manage and support Teams Rooms and meeting room technologies
  • Troubleshoot hardware, software, and network issues
  • Support user account management in Active Directory and Azure AD
  • Maintain documentation and contribute to continuous improvement initiatives

QualificationsEssential:

  • Strong knowledge of Windows 10/11, Microsoft 365, Exchange Online
  • Experience with Active Directory, Azure AD, and Windows Server 2016+
  • Familiarity with Cisco switches, wired/wireless networking, and patching
  • Experience supporting mobile devices and multifunction printers
  • Understanding of ITIL-based service management and Microsoft security frameworks
  • Ability to deliver training and support to end users with a customer-focused approach
  • Proficiency in English and German (French is a plus)
  • 2-3 years› experience in IT support or service desk roles

Desirable:

  • Swiss CFC (Certificat Fédéral de Capacité) or equivalent
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • ITIL v4 Foundation Certification

Additional InformationWhy SGS?

  • Opportunity to work with a global leader in inspection, verification, testing, and certification.
  • Collaborative and inclusive work environment.
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.

Join Us: At SGS, we are dedicated to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfil your potential..

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